As a successful service professional you have already mastered many of the skills needed to win and retain clients. Imagine the growth of your clientèle and business, however, if all of your clients were raving clients. A raving client is the result of unparalleled communication and service levels (C + SL = RC). At some level we all understand this equation, but what makes these two well known facts "secrets," is the fact that the demands and pressures of communication and providing service cause us to lose focus and ultimately disregard their importance.
Expectation Management can keep our focus on the important details of how communication and service levels result in raving clients. It's really quite simple if we reverse the order of the equation to read: RC = C + SL. By putting focus on the raving client first, the pertinent question will natural follow with frequency, "What communication and service level will exceed a client's expectation at every step of the process?"
Expectation Management can keep our focus on the important details of how communication and service levels result in raving clients. It's really quite simple if we reverse the order of the equation to read: RC = C + SL. By putting focus on the raving client first, the pertinent question will natural follow with frequency, "What communication and service level will exceed a client's expectation at every step of the process?"
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