Let's face reality: The chasm between a borrowers understanding of the loan process and an actual funded loan is wide and deep. In the typical borrower's mind, all they really want to know is when they will be able to move into their new home or skip a payment before making their new lower payment. Sometimes the client may politely ask when this finish date will be; sometimes they may rudely demand when it will be. With either extreme or anywhere in between, rarely do they understand or cooperate with the sometimes challenging process that makes the funding of their loan possible.
It may seem trite to suggest that communication bridges this abyss, but it is the major difference between the angry client and the raving client. This blog is dedicated to exploring the principles that determine whether or not a borrower's expectations are exceeded; because if they are, such a borrower will want to rave about you to another potential raving client.
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